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Shipping & Returns

Shipping
Shipping costs will be advised at checkout, depending on weight.
Someone must be available at time of delivery to sign for their package otherwise a re-delivery fee my occur. 
Returns
Unfortunately we don't offer free returns so please choose carefully.
We don't offer refunds for change of mind so please choose carefully. You can however return your item for a credit note or exchange.
If you item is bespoke, you will not be able to return it unless the product has been deemed faulty.
If your item is damaged you will need to send an image to hello@providerstore.com.au - the damage will be assessed by the Provider team.
If you wish to exchange your item, you may need to pay an additional shipping cost to send your new product out. For more information please email hello@providerstore.com.au
If products are misused we will not accept responsibility for any damage caused.
Please read care instructions on items, especially for dyed and printed cushions. If you do not follow care labels, we will not accept responsibly for any damage done.  
Cancellations 
If you wish to cancel your item you have a 24 hour window to do so to receive a full refund. Any longer and we will not accept for change of mind.